A few important things you need to know:
- Once you send us your piece, you agree the item is in consignment and in our possession. You may not sell it on any other channel or social media account for 90 days. If it is still available after 90 days, we will return it back to you.
- If you would like your hair piece back before the 90 days, you will be charged a $75 cancellation fee.
- All photos and videos taken by Resell : Silk or Lace of your piece is solely owned and may be used by Resell : Silk or Lace only. You may not use these pictures or videos to resell your piece on any other platform, social media account, or share these photos.
- If you send us your piece and it does not match the description and images you gave us and/or it does not match our quality expectations, we will return the piece back to you and it will not be posted on our site.
- After it has sold on Silk or Lace, the customer has 3 days upon receiving the piece to decide whether they will keep the piece. Once those 3 days are up and the customer did not return, we will pay you via Paypal. 15% commission will be deducted from the selling price and sent to you via PayPal.
- You must thoroughly wash the item before sending to us and send it to us in a clear, plastic ziplock bag.
- If after 90 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you as well.
Do you accept international applications to sell pieces on Resell : Silk or Lace?
Yes! We accept lightly worn pieces from outside the U.S. However, we ask that the seller pay for the postage to send the piece to us.
If after 90 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you as well.
Resell : Silk or Lace Agreement:
We maintain an online marketplace at www.silkorlace.com for the display, marketing and sale of lightly worn boutique hair pieces and related items.
Operation of the Marketplace
We will maintain and promote Our online marketplace, including making timely updates of product listings, educational content, product reviews and images, customer terms and conditions, customer privacy, purchase and return policies, and related content.
We will include listings for Your lightly worn hairpiece products on Our online marketplace at www.silkorlace.com , including selected product photos, product information, and customer-supplied photo or video images. We will select, aggregate, and upload or post all relevant listing content from the Seller website or social media platforms.
We will manage all customer communications regarding purchase order status, and will communicate promptly with You about all product orders and customer questions and inquiries.
We will manage all customer purchase transactions, including prompt remittance of all sales proceeds to You (via PayPal).
Commissions and Payment Terms
We will receive a commission of 15% of the gross purchase price (excluding applicable sales tax) for each product sale transaction.
We will remit payment to You for each product sales transaction electronically via PayPal, after withholding our commission.
Merchandise Shipments and Returns
Once your product is approved, You agree to promptly ship all product orders to Silk or Lace using the provided shipping label.
You will clearly and accurately post your contact information and address in case the product needs to be returned to you.
If the item listing has not sold within 60 days of listing, we will return the item back to you to the address listed and provide you return tracking number. You are responsible for keeping track of this shipment and promptly letting us know via email (firstname.lastname@example.org) if there are any issues.
You will provide only accurate and verifiable product information on the application form, including all copy, photographic and video images. You will only provide product information on your website that is truthful and not misleading.
You grant us a prepaid, worldwide, nonexclusive license to use and post all content you provide to us on the Marketplace.
You will comply with all applicable health and safety rules and regulations regarding the production, sale and use of Your products. The item must be thoroughly washed before sending to Us.
You will promptly address Our questions and inquiries, as well as those You receive directly from any customers, about order status, order shipments, product information or features, and product returns.
Once You agree to sell this item to us, You may not sell on any other platform other than your direct site and Silk or Lace for 60 days.
Confidentiality and Privacy
The terms of this Agreement are confidential. We and You agree to maintain the confidentiality of the terms and that neither party will disclose them to any third party except with the permission of the other or as required by legal process.
During the course of our Agreement, We and You will have access to confidential business information of one another, including without limitation customer data, product data, pricing and financial information, marketing and promotional information, and business planning information. We and You agree that the unauthorized disclosure of this information could cause economic harm to Our business or Your business. We and You agree to maintain the confidentiality of this information and that neither party will disclose the Confidential Information of the other to any third party except with the permission of the other or as required by legal process.
You will comply with all applicable rules and regulations regarding the privacy and use of customer information including without limitation the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and will maintain the confidentiality and security of this information with appropriate data security practices.
Liability and Indemnification
You will defend, indemnify and hold harmless Marketplace and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes.
RESELL : SILK OR LACE MARKETPLACE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS MARKETPLACE AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.
All disputes arising under this Agreement will be resolved applying the laws of the State of Texas and adjudicated by a court locate in Dallas, County, Texas.