We maintain an online marketplace hosting "Brand Affiliates" at www.silkorlace.com for the display, marketing and sale of original boutique hair pieces and related items. 

Seller and Marketplace both desire the inclusion of Seller’s original products on the Marketplace and both parties enter into this Agreement for that purpose. This Store Policy also incorporates Our Customer Terms of Use and Privacy Policy.

 

ORDER PROCESSING

Orders may take between 1-3 business days to process before shipping out. After orders are submitted, if you would like to make any changes to your order or cancel your order, please email us within 2 hours at contact@silkorlace.com. Note: Once your order’s status is set to “shipped”, we are unable to make any changes or cancellations.

Once shipped, orders arrive within the time frame noted in your shipping information that is emailed to you. If there are any shipping delays, you will be notified via email.

 

PAYMENT OPTIONS

We accept all major credit cards via PayPal*.

All Credit Card charges will appear as Silk or Lace for your privacy.  However, packages will ship from the Brand Affiliate you have purchased from. Package name and appearance will differ with each Brand Affiliate. 

*In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.

 

RETURNS & EXCHANGES

At this time, Silk or Lace accepts returns only, no exchanges. 

All returns are subject to the Brand Affiliate's policies. Please refer to the below links for each brand's policy as there may be return/restocking fees associated with your order.

Serenity Wigs & Toppers

Toss Hair Collection

The Hair Mama

Rediscover Hair

Sayar Wigs

McKenna Wigs

 

To make a return, visit your account profile and select the order you wish to return/exchange. Click "Return" and follow the instructions to complete the request.

Please pay attention to the address that is on your file as any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.

Any odor on your wig will render it ineligible for return or exchange, or it may be subject to an additional restocking fee. The Brand Affiliate shall be the sole arbitrator to determine if a wig has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by the Brand Affiliate.

 

REFUND

Once approved, your refund will be processed and automatically applied to your PayPal account.

 

DISCOUNTS/PRICE MATCH GUARANTEE

If you find any item we carry at a lower price on a competitor's or brand's website, SilkorLace.com will match the competitor’s price and/or discount code.

  • The item must be the exact item that you are requesting for a price match. If it is a discount match, the discount must apply to the exact piece you are submitting for a discount request.
  • The competitor must be an authorized US internet retailer advertising the identical product online.
  • The exact product must be advertised on the competitor’s website not by email or written price quote.
  • Price matching cannot be combined with any additional coupons or offers.
  • Price matching can be completed by Silk or Lace Representatives before you purchase or within ten (10) days of your purchase.

To request a price match, email contact@silkorlace.com.

 

POLICY CHANGES

SilkorLace.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.

 

FRAUD & THEFT

CREDIT CARD FRAUD AND THEFT OF ALL MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED.