Hi Kristin,
Thank you so much for your feedback, and we’re truly sorry to hear that the piece didn’t meet your expectations!
We brought this up again during our team meeting earlier this week. Everyone remembered working on a beautiful 26' Halsey as it was the longest piece we shipped that day. In reviewing the process, we realized that instead of hand-combing the curls, we brushed them out. Since the style features loose curls, brushing unfortunately caused them to loosen even more.
We sincerely apologize for that oversight!
To ensure this doesn’t happen again, we’ve agreed as a team not to brush any curled styles moving forward. We’ll also be adding more detailed notes to each order to make sure every piece is styled exactly as intended.
Again, we truly appreciate you reaching out and sharing your experience. Your feedback helps us grow, and we’re grateful for leaving an honest review!
Best,
Pinky