What are your shipping policies for Resell : silkorlace?

We offer free domestic shipping for our lightly worn wigs and toppers.

However, international shipping will be charged and varies based on location. Customs fees also are not covered and will vary based on location (the customer is responsible for paying all customs duties, fees, and taxes). 


What is your return policy for Resell : silkorlace?

All sales have a 3 calendar day return window from the day the package arrives to your door. If you would like to return a piece, please submit your request here.

The piece must be returned in the same condition and packaging. Any alterations, damage, or changes to the piece will result in your refund being void. 

Your refund will be returned to you via your original method of payment minus all shipping (initial and return), shipping insurance, and the Paypal 2.95% transaction fee. No exceptions. Please allow 7-10 business days for your refund to process through your bank. 

All cancelled orders will be subject to a $50 cancellation fee. No exceptions.

To sell your lightly worn piece with us, apply here.


How do you verify the pieces once you get them?

We ask the customer for their receipts of purchase. If they do not have the receipts, we ask follow up questions and research the brand/piece in order to make our best educated guess about the piece. 


Do the pieces come in its original packaging?

All of our pieces will be shipping without its original packaging/materials. You will receive the piece in a flat envelope with the hair in a plastic bag. This is in order to keep our costs as low as possible so you get the best value out of your purchase!


Do you wash and style the pieces before sending?

When sellers submit their Resell : silkorlace piece, we require that they send us the piece washed and clean. When we receive the pieces, we style it and get it ready to sell! 

If a piece is sent to us and it is not washed, we send it back to the owner. We do not wash the pieces in-house.


How can I submit my pieces to sell on Resell : silkorlace?

You can fill out an application here and we'll get back to you within 3 business days! If you have more than 3 pieces to sell, please email us at contact@silkorlace.com for a custom submission. 


Do you accept international applications to sell pieces on Resell : silkorlace?

Yes! We accept lightly worn pieces from outside the U.S. However, we ask that the seller pay for the postage to send the hair piece to us.

If after 90 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you as well. 


I saw on Instagram that my piece sold! What happens next?

Wohoo, your hair piece sold! We will be shipping it out to the lucky customer within 24-48 hours. Shipments usually take 3-5 business day to be delivered and afterwards, the customer has 3 days to decide whether she or he would like to keep the piece. 

If the customer decides to keep the wig or topper, we will email you notifying you of the sale and reimburse you via Paypal!

If the customer decides to return the wig or topper, we will not notify you via email. Instead, we will send the customer a return label for return and once we receive the piece back in our hands, we will relist the item on the website for sale. 


What happens if my wig/topper doesn't sell within the 90 days?

If after 90 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you! 

If you would like your hair piece back before the 90 days, you will be charged a $75 cancellation fee.


Is there a way I can see the status of my hair piece?

Yes! You can login into your account and see the status of your hair piece at any time. It will show you if your piece has been shipped, delivered, returned, or is available.

It also gives you a direct link to each of your pieces, enables you to change the selling price of the hair piece, edit your Paypal and shipping address.