Resale : Silkorlace FAQs

What are your shipping policies for Resale : silkorlace?

We charge a minimal shipping fee for our lightly worn wigs and toppers for domestic orders.

However, international shipping will be charged and varies based on location. Customs and duties fees also are not covered and will vary based on location (the customer is responsible for paying all customs duties, fees, and taxes).

Please note we can only hold an order for shipment for 2 business days.

We typically ship orders within a day, but occasionally we need a bit more time to prepare your items with care. Please allow up to 5 business days for regular orders and up to 7 business days for customized pieces.

What is your return policy for Resale : silkorlace?

All sales (unless noted “Final Sale”, which make the item final sale, no returns or exchanges) have a 3 business day return window from the day the package arrives to your door. If you would like to return a piece, please submit your request here.

After request submission, we will send you a return label (international orders must pay for their own shipping label back) and this label must be activated within 3 business days from your delivery date (not including the delivery date) to be eligible for a refund. You must use this return label only as this is how your item will be tracked.

The piece must be returned in the same condition and packaging. Any alterations, damage, or changes to the piece will result in your refund being void.

Your refund will be returned to you via your original method of payment minus a flat $100 restocking fee per piece. No exceptions. Please allow 7-10 business days for your refund to process through your bank.

If the hair piece is returned to us and it is not clean (i.e. makeup or powder residue), we will deduct an additional $50 hair washing fee.

All cancelled orders will be subject to a $50 cancellation fee. No exceptions. We cannot hold an order after purchase for longer than 3 business days.

Resale Silk or Lace Last Chance items are considered final sale when the LASTDAY10 discount code is used. No exceptions.

To sell your lightly worn hair piece with us, apply here.

LOST/MISSING/DAMAGED ITEM

Orders that include our Package Protection coverage are eligible for assistance in filing an insurance claim in the event of loss, damaged, or missing items. Package Protection is automatically added at checkout for your convenience, but may be removed at your discretion prior to completing your purchase.

For orders placed without package protection, Silk or Lace is not liable for any loss, damage, or missing items once the package has been handed over to the courier. Customers may, however, choose to file a claim directly with the shipping carrier.

How do you determine your sizing and measurements for Resale pieces?

Here's our method on how we measure our Resale wig and hair toppers!

How do you verify the pieces once you get them?

We ask the customer for their receipts of purchase. If they do not have the receipts, we ask follow up questions and research the brand/piece in order to make our best educated guess about the piece.

Of course, since these pieces are pre-owned, we try our best to determine accurate pricing and product details, but cannot 100% guarantee the information. We supplement this information with photos and videos of the current state of the piece for buyers to make as educated purchases as possible!

Do the pieces come in its original packaging?

All of our pieces will be shipping without its original packaging/materials. You will receive the piece in a flat envelope with the hair in a plastic bag. This is in order to keep our costs as low as possible so you get the best value out of your purchase!

Do you wash and style the pieces before sending?

When sellers submit their Resale : silkorlace piece, we require that they send us the piece washed and clean. When we receive the pieces, we style it and get it ready to sell!

If a piece is sent to us and it is not washed, we either send it back to the owner or wash the piece for an additional fee. We do not alter the piece other than washing or styling it.

How can I submit my pieces to sell on Resale : silkorlace?

You can fill out an application here and we'll get back to you within 3 business days!

If you have more than 5 pieces to sell, please email us at resale@silkorlace.com for a custom submission.

Do you accept international applications to sell pieces on Resale : silkorlace?

Yes! We accept lightly worn pieces for Concierge service only from outside the U.S. However, we ask that the seller pay for the postage to send the hair piece to us.

For Concierge Service: If after 120 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you as well.

I saw on Instagram that my piece sold! What happens next?

Wohoo, your hair piece sold! We will be shipping it out to the lucky customer within 24-48 hours. Shipments usually take 3-5 business day to be delivered and afterwards, the customer has 3 days to decide whether they would like to keep the piece.

If the customer decides to keep the wig or topper, we will email you notifying you of the sale and reimburse you via Paypal.

All sellers can refer to their Silk or Lace account dashboard to see the current status of their piece. Please reach out to resale@silkorlace.com if you have issues accessing your account.

What happens if my wig/topper doesn't sell within the 120 days?

Concierge Resale pieces:

If after 120 days the piece does not sell, we ask that you also pay for the postage to send the piece back to you.
If you would like your hair piece back before the 120 days, you will be charged a $50 cancellation fee.

DIY Resale pieces:

After 120 days, your listing will be removed. If you would like to list your hair piece again, you may resubmit a new application.

Is there a way I can see the status of my hair piece?

Yes! You can login into your account and see the status of your hair piece at any time. It will show you if your piece has been shipped, delivered, returned, or is available.

It also gives you a direct link to each of your pieces, enables you to change the selling price of the hair piece, edit your Paypal and shipping address.

Can I color a Resale piece after purchasing?

If you would like to change the color of the piece, we recommend dyeing it to a darker color instead of a lighter color. We do not recommend bleaching the piece as it could affect the integrity of the piece. If you are going to a salon stylist to color your piece, we recommend using a tester strip to test first before coloring the entire piece.

RESALE BIDDING/OFFERS

Offers are Binding. To submit an offer, you must include a valid payment method. If accepted, payment is processed within 24 hours. The same cancellation/return policy applies as any other resale order.

Offers are Private. Your offer is sent anonymously. You'll receive an email if the seller accepts and an order will be created at the offer amount. If the offer is over $100 below the listing price, the piece will be considered final sale.

Sales Tax & Shipping Fees. If applicable, sales tax is included once the order is placed. Automatic standard ground shipping and package protection will be added to the order. Final price may vary.

Expiration & Cancellation. Offers expire 48 hours after submission if no action is taken. Multiple buyers can offer on the same listing — the first accepted offer wins; remaining offers are canceled. If the piece is purchased outright, all open offers are canceled.

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